If you have support questions after looking through this FAQ/Help page, please email Uplife support rather than posting a question or technical problem on one of our social media sites or in the private Facebook group, which are not monitored by Team Dawson for support issues.
Plus, the support team often needs to ask for additional information (like your email address) in order to help identify your particular issue and resolve it. Your privacy is important to us.
We’ve offered answers to the most common questions below, and if you are not seeing your particular issue, please feel free to UpLife support team here. Details on how to contact the support team are covered below.
Thank you.
Frequently Asked Questions
To receive important info from Dawson Church and UpLife, add their emails to your allow list to prevent them from going to spam. Instructions vary by email platform. For Gmail, add them to contacts. For Outlook, create a safe sender’s list. Follow similar steps for Yahoo! Mail and AOL Mail. Don’t miss out on important emails.
Please add Dawson Church as a contact and the email address dawson@dawsonchurch.com
Follow the platform specific instructions on the email whitelist page here.
DO NOT UNSUBSCRIBE from Dawson or course emails or you will impact your ability to receive course information. If you have a problem with the emails you are receiving or need to change your email address, please contact the UpLife support team
We have a small, yet dedicated team committed to supporting your certification and course participation. We believe passionately in these online courses, and their ability to help you and others.
Above, Team Dawson has assembled a list of the frequently asked questions we receive. Please check the FAQs for answers before emailing Team Dawson Support at support@dawsonchurch.com.
Note that the support tickets are answered in the order they are received. While every effort is made to answer your support ticket immediately, please allow two business days for a personal response.
IMPORTANT! The fastest Way to Get Help From Team Dawson is to Provide A DETAILED Explanation of Your Issue, Along With:
- Your full name
- The email address you used to purchase the product
- The device you are using (Windows laptop, Windows desktop, iPad, iPhone, Kindle, etc). What version of Windows or Apple.
- The browser you are using (Google Chrome, Internet Explorer 7, Safari, Firefox, Edge, etc).
- The exact error message, if you see one, with a description of the problem you are having. Screenshots are great if you can grab them. They really help us to see what you are experiencing!
When you email UpLife support, please understand that behind the scenes, we are a business with regular working hours. Emails received over the weekend and national holidays will be processed in the following business days. Please allow two business days for a response. If your issue is complex, it may need to be researched and escalated to higher level team members before a response is given.
All our best,
Team Dawson, UpLife Support Team
